Here, you will find help and information on the most commonly occurring problems and issues. Please check this page first before contacting support, since your question may be answered here already or you may be guided in the right direction or be asked for specific information. If you still need to contact support, please provide as much information about your query as possible as this will help in dealing with it quickly and efficiently.

Please note that any issues which are related to your PC or internet connection are not covered here nor can this site be held responsible for problems which are not related to this website. However, as a matter of coutesy to our visitors and members, we will do our utmost to help you with your issue and will offer suggestions and guidance wherever possible.


BECOMING A MEMBER
No new members are currently being accepted
 
MEMBER ACCESS ISSUES
I am an existing member but can't access the member area, but have accessed the member area previously
Has your membership period expired? It is surprising how often this simple mistake is made. Please check the date you joined and the period of your subscription.
Another possible reason is that your username has been hacked, passed to a friend or traded. Or simply that you have tried to access the member area from different PC's or devices or from various different locations. This site operates an in-built security system which detects unusual activity and suspends the account accordingly. Unusual activity includes access through several devices over a period of time, access via different countries, plus a whole variety of other algorithms. If you feel you may have been a victim of a hacking attempt or have tried to access the member area via different PC's and/or devices and/or locations, please email support with your details including your CCBill transaction ID.
OTHER COMMON ISSUES
Use of non-standard browsers
Users of non-standard browsers may have issues accessing some features on this website or problems logging in. The basic answer to this problem is do NOT use the non-standard browsers that are proprietary and which are often given to you by your ISP. Try using the real Internet Explorer or Firefox browser that you have on your machine already. Visit > Browsers.com < if you need to get the latest version of Explorer or Firefox. Always make sure you are using the latest browser version too.
If you continue to use a non-standard browser, any problems will not be supported nor will any responsibility be taken for non-performance and no refunds will be issued.
Page doesn't load properly
There are a number of reasons why this could happen, but the most frequent cause is that your local PC cache is full and needs to be cleared out. Users of Internet Explorer can do this by deleting temporary internet files (see Internet Explorer Help for details of how to do this)
CONTACT SUPPORT
Please use the address given below to contact Support. By doing so, you will ensure that you get the best possible response and level of service and remember to include as much information as possible about your query.

Email Customer Support
 
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